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Customer behavior : a managerial perspective / Jagdish N. Sheth, Banwari Mittal.

by Sheth, Jagdish N | Mittal, Banwari.

Edition: 2nd edition.Material type: book Book; Format: print ; Literary form: not fiction Copyright date: Mason, Ohio : Thomson/South-Western, ©2004Online access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Graduate School Library [Call number: HF 5415.32 .S54 2004] (1).

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Market-driven management : using the new marketing concept to create a customer-oriented company / Frederick E. Webster, Jr.

by Webster, Frederick E.

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: New York : Wiley, ©1994Online access: Table of Contents only | Contributor biographical information | Publisher description Availability: Items available for loan: Graduate School Library [Call number: HF 5415.13 .W43 1994] (1).

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition / Vivek Ranadivé.

by Ranadivé, Vivek.

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: New York : McGraw-Hill, ©2006Online access: Table of contents only | Contributor biographical information | Publisher description Availability: Items available for loan: Graduate School Library [Call number: HF 5548.3 .R36 2006] (1).

The Apple experience : secrets to building insanely great customer loyalty / by Carmine Gallo.

by Gallo, Carmine.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : McGraw-Hill, [2012]Copyright date: ©2012Availability: Items available for loan: Main Library: Circulation Section [Call number: HF 5415.5 G35 2012] (1).

Seeking customers / edited, with an introduction by Benson P. Shapiro and John J. Sviokla

by Shapiro, Benson P | Sviokla, J. J.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Boston, MA : Harvard Business School Pub., [ 1993]Copyright date: ©1993Availability: No items available

Customer satisfaction on the services and performance of Ford Commonwealth, Quezon City, Philippines / Kimberly Michelle R. Quintua.

by Quintua, Kimberly Michelle R.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: 2014Dissertation note: Thesis (MBA) – PUP GS, 2014. Mastera Availability: Items available for loan: Main Library: Special Collection Section [Call number: MBA 2014 Qu56] (1).

Organizational behavior : improving performance and commitment in the workplace / Jason A. Colquitt, Jeffery A. Lepine, Michael J. Wesson.

by Colquitt, Jason A | Lepine, Jeffery A.

Edition: Second editionMaterial type: book Book; Format: print ; Literary form: not fiction Publisher: New York : McGraw Hill, [2011]Copyright date: ©2011Availability: Items available for loan: Main Library: Circulation Section [Call number: HD 58.7 C6255 2011] (1).

The ultimate question : driving good profits and true growth / Fred Reichheld. --

by Reichheld, Fred.

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: Boston, Massachusetts : Harvard Business School Press, ©2006Availability: Items available for loan: Graduate School Library [Call number: HF 5415.5 .R439 2006] (1).

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