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Customer services management.

by 3G ELearning.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: UAE: 3G ELearning, [2014]Copyright date: ©2014Availability: Items available for loan: Main Library: PUP Multimedia and E-Learning Services [Call number: HF 5415.5 C87 2014] (1).

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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mar Jo Bitner

by Zeithalm, Valarie | Bitner, Mary Jo [author].

Edition: Second editionMaterial type: book Book; Format: print ; Literary form: not fiction Publisher: Boston: McGraw-Hill, 2008Availability: Items available for loan: Main Library: Circulation Section [Call number: HD 9980.5 Z48 2000] (1).

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner.

by Brinkman, Rick | Kirschner, Rick.

Material type: book Book; Format: print ; Literary form: not fiction ; Audience: Specialized; Copyright date: New York : McGraw-Hill, ©2006Online access: Contributor biographical information | Publisher description Availability: Items available for loan: Graduate School Library [Call number: HF 5415.5 .B75 2006] (1).

Strategic leadership : the missing links / Richard S. Handscombe, Philip A. Norman.

by Handscombe, Richard S | Norman, Philip A, 1930-.

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: London ; New York : McGraw-Hill, ©1989Availability: Items available for loan: Graduate School Library [Call number: HD 30.28 .H36 1989] (1).

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition / Vivek Ranadivé.

by Ranadivé, Vivek.

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: New York : McGraw-Hill, ©2006Online access: Table of contents only | Contributor biographical information | Publisher description Availability: Items available for loan: Graduate School Library [Call number: HF 5548.3 .R36 2006] (1).

The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema.

by Treacy, Michael | Wiersema, Frederik D. (Frederik Derk) [].

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: Reading, Mass. : Addison-Wesley Pub. Co., ©1995Availability: Items available for loan: Main Library: Circulation Section [Call number: HD 41 T67 1995] (1).

The Apple experience : secrets to building insanely great customer loyalty / by Carmine Gallo.

by Gallo, Carmine.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : McGraw-Hill, [2012]Copyright date: ©2012Availability: Items available for loan: Main Library: Circulation Section [Call number: HF 5415.5 G35 2012] (1).

Customer services management.

by 3G ELearning.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: UAE: 3G ELearning, [2014]Copyright date: ©2014Availability: No items available

Customer service management.

by 3G ELearning.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: UAE: 3G ELearning, [2014]Copyright date: ©2014Availability: Items available for loan: Main Library: Circulation Section [Call number: HF 5415.5 C87 2014] (1).

Clued in : how to keep customers coming back again and again / Lewis P. Carbone.

by Carbone, Lewis P.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Upper Saddle River, New Jersey : FT/Prentice Hall, [2004]Copyright date: ©2004Availability: Items available for loan: Graduate School Library [Call number: HF 5415.5 .C37 2004] (1).

Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.

by Zeithaml, Valarie A | Bitner, Mary Jo.

Edition: 2nd edition.Material type: book Book; Format: print ; Literary form: not fiction Copyright date: Boston : Irwin/McGraw-Hill, ©2000Online access: Contributor biographical information | Publisher description | Table of contents Availability: Items available for loan: Graduate School Library [Call number: HD 9980.5 .Z45 2000] (1).

Customer services : intermediate / authored and edited by 3G Elearning FZ LLC.

by 3G Elearning FZ LLC.

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: United Arab Emirates : 3G Elearning FZ LLC, ©2016Availability: Items available for loan: Main Library: Circulation Section [Call number: HF 5415.5 .C878 2016] (1), Main Library: PUP Multimedia and E-Learning Services [Call number: HF 5415.5 .C878 2016] (1).

Trends and strategies in customer service excellence / edited by William Watson.

by Watson, William [].

Material type: book Book; Format: print ; Literary form: not fiction Publisher: United Kingdom : Koros Press Limited, 2014Copyright date: ©2014Availability: Items available for loan: Main Library: Reference Section [Call number: HF 5415.5 .T74 2014] (1).

Creating a service culture in higher education administration / Mario Martinez, Dr. Brandy Smith, and Katie Humphreys.

by Martinez, Mario, 1967- | Dr. Smith, Brandy | Humphreys, Katie.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Sterling, Va. : Soft Skills Pros, [2013]Copyright date: ©2013Availability: Items available for loan: Main Library: Circulation Section [Call number: LB 2341 .M37 2013] (1).

Behavioral finance for personal banking : from the art of advice to the science of advice / Kremena Bachman, Enrico G. De Giorgi, Thorsten Hens.

by Bachmann, Kremena [author] | De Giorgi, Enrico G [author] | Hens, Thorsten [author] | Hens, Thorsten. Behavioral finance for private banking [author].

Edition: Second edition.Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2018]Copyright date: ©2018Availability: Items available for loan: Main Library: Circulation Section [Call number: HG 1978 .H46 2018] (2).

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