Your search returned 5 results. Subscribe to this search

|
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner.

by Brinkman, Rick | Kirschner, Rick.

Material type: book Book; Format: print ; Literary form: not fiction ; Audience: Specialized; Copyright date: New York : McGraw-Hill, ©2006Online access: Contributor biographical information | Publisher description Availability: Items available for loan: Graduate School Library [Call number: HF 5415.5 .B75 2006] (1).

Strategic leadership : the missing links / Richard S. Handscombe, Philip A. Norman.

by Handscombe, Richard S | Norman, Philip A, 1930-.

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: London ; New York : McGraw-Hill, ©1989Availability: Items available for loan: Graduate School Library [Call number: HD 30.28 .H36 1989] (1).

The power to predict : how real-time businesses anticipate customer needs, create opportunities, and beat the competition / Vivek Ranadivé.

by Ranadivé, Vivek.

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: New York : McGraw-Hill, ©2006Online access: Table of contents only | Contributor biographical information | Publisher description Availability: Items available for loan: Graduate School Library [Call number: HF 5548.3 .R36 2006] (1).

Clued in : how to keep customers coming back again and again / Lewis P. Carbone.

by Carbone, Lewis P.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Upper Saddle River, New Jersey : FT/Prentice Hall, [2004]Copyright date: ©2004Availability: Items available for loan: Graduate School Library [Call number: HF 5415.5 .C37 2004] (1).

Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.

by Zeithaml, Valarie A | Bitner, Mary Jo.

Edition: 2nd edition.Material type: book Book; Format: print ; Literary form: not fiction Copyright date: Boston : Irwin/McGraw-Hill, ©2000Online access: Contributor biographical information | Publisher description | Table of contents Availability: Items available for loan: Graduate School Library [Call number: HD 9980.5 .Z45 2000] (1).

Ninoy Aquino Library and Learning Resource Center ©2016
A. Mabini Campus Anonas St., Sta. Mesa, Manila 1016
Telephone: +02 5335-1787 | Email: library@pup.edu.ph

Powered by Koha