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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mar Jo Bitner

by Zeithalm, Valarie | Bitner, Mary Jo [author].

Edition: Second editionMaterial type: book Book; Format: print ; Literary form: not fiction Publisher: Boston: McGraw-Hill, 2008Availability: Items available for loan: Main Library: Circulation Section [Call number: HD 9980.5 Z48 2000] (1).

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The discipline of market leaders : choose your customers, narrow your focus, dominate your market / Michael Treacy and Fred Wiersema.

by Treacy, Michael | Wiersema, Frederik D. (Frederik Derk) [].

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: Reading, Mass. : Addison-Wesley Pub. Co., ©1995Availability: Items available for loan: Main Library: Circulation Section [Call number: HD 41 T67 1995] (1).

The Apple experience : secrets to building insanely great customer loyalty / by Carmine Gallo.

by Gallo, Carmine.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: not fiction Publisher: New York : McGraw-Hill, [2012]Copyright date: ©2012Availability: Items available for loan: Main Library: Circulation Section [Call number: HF 5415.5 G35 2012] (1).

Customer service management.

by 3G ELearning.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: UAE: 3G ELearning, [2014]Copyright date: ©2014Availability: Items available for loan: Main Library: Circulation Section [Call number: HF 5415.5 C87 2014] (1).

Customer services : intermediate / authored and edited by 3G Elearning FZ LLC.

by 3G Elearning FZ LLC.

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: United Arab Emirates : 3G Elearning FZ LLC, ©2016Availability: Items available for loan: Main Library: Circulation Section [Call number: HF 5415.5 .C878 2016] (1), Main Library: PUP Multimedia and E-Learning Services [Call number: HF 5415.5 .C878 2016] (1).

Creating a service culture in higher education administration / Mario Martinez, Dr. Brandy Smith, and Katie Humphreys.

by Martinez, Mario, 1967- | Dr. Smith, Brandy | Humphreys, Katie.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Sterling, Va. : Soft Skills Pros, [2013]Copyright date: ©2013Availability: Items available for loan: Main Library: Circulation Section [Call number: LB 2341 .M37 2013] (1).

Behavioral finance for personal banking : from the art of advice to the science of advice / Kremena Bachman, Enrico G. De Giorgi, Thorsten Hens.

by Bachmann, Kremena [author] | De Giorgi, Enrico G [author] | Hens, Thorsten [author] | Hens, Thorsten. Behavioral finance for private banking [author].

Edition: Second edition.Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, New Jersey : John Wiley & Sons, Inc., [2018]Copyright date: ©2018Availability: Items available for loan: Main Library: Circulation Section [Call number: HG 1978 .H46 2018] (2).

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