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Total quality management for hospitality and tourism / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

by Ford, Robert C | Sturman, Michael C [author] | Heaton, Cherrill P [author].

Material type: book Book; Format: print ; Literary form: not fiction Copyright date: Singapore : Cengage Learning, ©2012Availability: Items available for loan: Hasmin Library [Call number: TX 911.3 M27F67 2012] (2), PUP Sto. Tomas Library [Call number: TX 911.3 M27F67 2012] (1).

Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

by Ford, Robert C | [Sturman, Michael C.] | [Heaton, Cherrill P.].

Material type: book Book; Format: print ; Literary form: not fiction Clifton Park, N.Y. : Delmar, Cengage Learning, ©2012Availability: Items available for loan: Main Library: Circulation Section [Call number: TX 911.3 .M27 F673 2012] (1).

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