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The ultimate question : driving good profits and true growth / Fred Reichheld. --

By: Reichheld, Fred.
Material type: materialTypeLabelBookCopyright date: Boston, Massachusetts : Harvard Business School Press, ©2006Description: xi, 211 pages : 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 1591397839.Subject(s): Customer relations | Consumer satisfaction | Customer loyalty | Employee motivation | Employee loyalty | Leadership | Success in business
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Item type Current location Call number Copy number Status Date due Barcode Item holds
Books Books Graduate School Library
HF 5415.5 .R439 2006 (Browse shelf) c.1 Available 2007-16763-01-1
Total holds: 0

Includes index.

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