Creating a service culture in higher education administration / Mario Martinez, Dr. Brandy Smith, and Katie Humphreys.
By: Martinez, Mario.
Contributor(s): Dr. Smith, Brandy | Humphreys, Katie.Material type: BookPublisher: Sterling, Va. : Soft Skills Pros, Copyright date: ©2013Description: xv, 116 pages ; 28 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781620360057 (paperback : alkaline paper); 9781620360040 (cloth : alkaline paper).Subject(s): Education, Higher -- United States -- Administration | Universities and colleges -- Administration -- United States | Customer servicesDDC classification: 378.1/010973
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|Books||Main Library: Circulation Section||LB 2341 .M37 2013 (Browse shelf)||c.1||Available||Requested by College of Education||15-027950|
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|LB 2341 L264 1988 Leaders for a new era :||LB 2341 L264 1988 Leaders for a new era :||LB 2341 .L83 2000 Leading academic change :||LB 2341 .M37 2013 Creating a service culture in higher education administration /||LB 2341 P57 1987 The art of decision making.||LB 2341 T778 1988 The academic dean.||LB 2341.8P6 A15 1989 The academic executive.|
Includes bibliographical references and index.
Defining Service Excellence. External Customer Service. Internal Customer Service. Cycle of Service Thinking. Customer Expectations. Creating a Culture of Service. Managerial Influence on Service Delivery. Achieving Service Excellence.