Creating a service culture in higher education administration / Mario Martinez, Dr. Brandy Smith, and Katie Humphreys.
By: Martinez, Mario
.
Contributor(s): Dr. Smith, Brandy
| Humphreys, Katie
.
Material type: 



Contents:
Defining Service Excellence. External Customer Service. Internal Customer Service. Cycle of Service Thinking. Customer Expectations. Creating a Culture of Service. Managerial Influence on Service Delivery. Achieving Service Excellence.
Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Item holds |
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Main Library: Circulation Section | LB 2341 .M37 2013 (Browse shelf) | c.1 | Available | Requested by College of Education | 15-027950 |
Total holds: 0
Includes bibliographical references and index.
Defining Service Excellence. External Customer Service. Internal Customer Service. Cycle of Service Thinking. Customer Expectations. Creating a Culture of Service. Managerial Influence on Service Delivery. Achieving Service Excellence.
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