Creating a service culture in higher education administration / Mario Martinez, Dr. Brandy Smith, and Katie Humphreys.
By: Martinez, Mario
.
Contributor(s): Dr. Smith, Brandy | Humphreys, Katie.
Material type: 
BookPublisher: Sterling, Va. : Soft Skills Pros, [2013]Copyright date: ©2013Description: xv, 116 pages ; 28 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781620360057 (paperback : alkaline paper); 9781620360040 (cloth : alkaline paper).Subject(s): Education, Higher -- United States -- Administration | Universities and colleges -- Administration -- United States | Customer servicesDDC classification: 378.1/010973
Contents:
Defining Service Excellence. External Customer Service. Internal Customer Service. Cycle of Service Thinking. Customer Expectations. Creating a Culture of Service. Managerial Influence on Service Delivery. Achieving Service Excellence.
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
|
Main Library: Circulation Section | LB 2341 .M37 2013 (Browse shelf) | c.1 | Available | Requested by College of Education | 15-027950 |
Total holds: 0
Includes bibliographical references and index.
Defining Service Excellence. External Customer Service. Internal Customer Service. Cycle of Service Thinking. Customer Expectations. Creating a Culture of Service. Managerial Influence on Service Delivery. Achieving Service Excellence.
There are no comments for this item.