Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
By: Ford, Robert C
.
Contributor(s): [Sturman, Michael C.] | [Heaton, Cherrill P.].
Material type:
BookClifton Park, N.Y. : Delmar, Cengage Learning, ©2012Description: xxvii, 516 pages : colored illustrations ; 27 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781111307738 (paperback); 9781439060322 (hardback); 1439060320.
| Item type | Current location | Call number | Copy number | Status | Notes | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|---|
Books
|
Main Library: Circulation Section | TX 911.3 .M27 F673 2012 (Browse shelf) | c.1 | Available | Requested by College of Tourism, Hospitality and Transportation Management | 16-026265 |
Total holds: 0
Browsing Main Library: Circulation Section Shelves Close shelf browser
|
No cover image available |
|
|
|
|
|
||
| TX 911.3 M27B35 2012 Hotel front office management / | TX 911.3 M27 B37 2012 Introduction to management in the hospitality industry. | TX 911.3.M27 F46 2015 Planning and management of meetings, expositions, events and conventions / | TX 911.3 .M27 F673 2012 Managing quality service in hospitality : | TX 911.3 .M27 .F76 2016 Front office services: | TX 911.3 M27 L55 2010 Food and beverage service / | TX 911.3 .M27 L55 2014 Food and beverage service / |
There are no comments for this item.