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Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

By: Ford, Robert C.
Contributor(s): [Sturman, Michael C.] | [Heaton, Cherrill P.].
Material type: materialTypeLabelBookClifton Park, N.Y. : Delmar, Cengage Learning, ©2012Description: xxvii, 516 pages : colored illustrations ; 27 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 9781111307738 (paperback); 9781439060322 (hardback); 1439060320.
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Item type Current location Call number Copy number Status Notes Date due Barcode Item holds
Books Books Main Library: Circulation Section
TX 911.3 .M27 F673 2012 (Browse shelf) c.1 Available Requested by College of Tourism, Hospitality and Transportation Management 16-026265
Total holds: 0

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