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Clued in : how to keep customers coming back again and again / Lewis P. Carbone.

By: Carbone, Lewis P.
Material type: materialTypeLabelBookPublisher: Upper Saddle River, New Jersey : FT/Prentice Hall, [2004]Copyright date: ©2004Description: xxviii, 272 pages : 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0131015508.Subject(s): Customer services -- Evaluation | Customer services -- Quality | Consumer behavior -- psychological aspects | Organizational effectiveness -- Management
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Item type Current location Call number Copy number Status Date due Barcode Item holds
Books Books Graduate School Library
HF 5415.5 .C37 2004 (Browse shelf) c.1 Available 2010-21778-01-1
Total holds: 0

Includes index.

C and E purchase 11-5-2010 2010-21778-01-1 P1,990.00

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