Hotel front office management / James A. Bardi
By: Bardi, James A.Material type: BookPublisher: Hoboken, N.J. : John Wiley and Sons, 2012Copyright date: ©2012Edition: Fifth edition.Description: xv, 492 pages : illustrations ; 25 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 978-981-253354-8.Subject(s): Summary:
|Item type||Current location||Call number||Status||Date due||Barcode||Item holds|
|Books||Main Library: Circulation Section||TX 911.3 M27B35 2012 (Browse shelf)||Available||2014-22990-01-1|
Summary: "Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics"--Provided by publisher
Published by John wiley and Sons, Incorporated, Hoboken, NJ : 2011.
First Philippine rreprint edition, published 2012.
Includes bibliographical references and index
Purchased 2014-22990-01-1 628.20 C&E Publishing, 4-2-2014