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Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / Rick Brinkman and Rick Kirschner.

By: Brinkman, Rick.
Contributor(s): Kirschner, Rick.
Material type: materialTypeLabelBookCopyright date: New York : McGraw-Hill, ©2006Description: ix, 133 pages ; 24 cm.Content type: text Media type: unmediated Carrier type: volumeISBN: 0071448020 (hardback).Subject(s): Customer relations | Customer servicesOnline resources: Contributor biographical information | Publisher description
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Item type Current location Call number Copy number Status Date due Barcode Item holds
Books Books Graduate School Library
HF 5415.5 .B75 2006 (Browse shelf) c.1 Available 2010-21759-01-1
Total holds: 0

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