Managing quality service in hospitality : (Record no. 52822)

000 -LEADER
fixed length control field 00911cam a22002537a 4500
003 - CONTROL NUMBER IDENTIFIER
control field PH-MaPUP
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20170310100718.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 100902s2012 nyua b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781111307738 (paperback)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781439060322 (hardback)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1439060320
040 ## - CATALOGING SOURCE
Original cataloging agency PH-MaPUP
Language of cataloging eng
Modifying agency PH-MaPUP
Description conventions rda
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number TX 911.3 .M27
Item number F673 2012
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Ford, Robert C.
9 (RLIN) 291
245 10 - TITLE STATEMENT
Title Managing quality service in hospitality :
Remainder of title how organizations achieve excellence in the guest experience /
Statement of responsibility, etc Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
264 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Clifton Park, N.Y. :
Name of publisher, distributor, etc Delmar, Cengage Learning,
Date of publication, distribution, etc ©2012.
300 ## - PHYSICAL DESCRIPTION
Extent xxvii, 516 pages :
Other physical details colored illustrations ;
Dimensions 27 cm
336 ## - CONTENT TYPE
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term volume
700 ## - ADDED ENTRY--PERSONAL NAME
Relator code Sturman, Michael C.
700 ## - ADDED ENTRY--PERSONAL NAME
Relator code Heaton, Cherrill P.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Date acquired Source of acquisition Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date checked out Copy number Price effective from Koha item type Requested by
          Main Library: Circulation Section Main Library: Circulation Section 2017-02-03 F&J 3510.00 1 TX 911.3 .M27 F673 2012 16-026265 2017-07-29 2017-07-29 c.1 2017-02-03 Books College of Tourism, Hospitality and Transportation Management

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