Martinez, Mario, 1967-
Creating a service culture in higher education administration / Mario Martinez, Dr. Brandy Smith, and Katie Humphreys. --Sterling, Va. : Soft Skills Pros, [2013] ©2013.
xv, 116 pages ; 28 cm
Includes bibliographical references and index.
Defining Service Excellence. External Customer Service. Internal Customer Service. Cycle of Service Thinking. Customer Expectations. Creating a Culture of Service. Managerial Influence on Service Delivery. Achieving Service Excellence.
9781620360057 (paperback : alkaline paper) 9781620360040 (cloth : alkaline paper)
Education, Higher--Administration.--United States
Universities and colleges--Administration--United States.
Customer services.
LB 2341 .M37 2013
378.1/010973
15-027950
Creating a service culture in higher education administration / Mario Martinez, Dr. Brandy Smith, and Katie Humphreys. --Sterling, Va. : Soft Skills Pros, [2013] ©2013.
xv, 116 pages ; 28 cm
Includes bibliographical references and index.
Defining Service Excellence. External Customer Service. Internal Customer Service. Cycle of Service Thinking. Customer Expectations. Creating a Culture of Service. Managerial Influence on Service Delivery. Achieving Service Excellence.
9781620360057 (paperback : alkaline paper) 9781620360040 (cloth : alkaline paper)
Education, Higher--Administration.--United States
Universities and colleges--Administration--United States.
Customer services.
LB 2341 .M37 2013
378.1/010973
15-027950