Martinez, Mario, 1967-

Creating a service culture in higher education administration / Mario Martinez, Dr. Brandy Smith, and Katie Humphreys. --Sterling, Va. : Soft Skills Pros, [2013] ©2013.

xv, 116 pages ; 28 cm

Includes bibliographical references and index.

Defining Service Excellence. External Customer Service. Internal Customer Service. Cycle of Service Thinking. Customer Expectations. Creating a Culture of Service. Managerial Influence on Service Delivery. Achieving Service Excellence.

9781620360057 (paperback : alkaline paper) 9781620360040 (cloth : alkaline paper)


Education, Higher--Administration.--United States
Universities and colleges--Administration--United States.
Customer services.

LB 2341 .M37 2013
378.1/010973
15-027950

Ninoy Aquino Library and Learning Resource Center ©2016
A. Mabini Campus Anonas St., Sta. Mesa, Manila 1016
Telephone: (02) 5335-1787 | Email: library@pup.edu.ph

Powered by Koha