Ford, Robert C.

Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. --Clifton Park, N.Y. : Delmar, Cengage Learning, ©2012.

xxvii, 516 pages : colored illustrations ; 27 cm

9781111307738 (paperback) 9781439060322 (hardback) 1439060320

TX 911.3 .M27 F673 2012
16-026265

Ninoy Aquino Library and Learning Resource Center ©2016
A. Mabini Campus Anonas St., Sta. Mesa, Manila 1016
Telephone: +02 5335-1787 | Email: library@pup.edu.ph

Powered by Koha