Ford, Robert C.
Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. --Clifton Park, N.Y. : Delmar, Cengage Learning, ©2012.
xxvii, 516 pages : colored illustrations ; 27 cm
9781111307738 (paperback) 9781439060322 (hardback) 1439060320
TX 911.3 .M27 F673 2012
16-026265
Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. --Clifton Park, N.Y. : Delmar, Cengage Learning, ©2012.
xxvii, 516 pages : colored illustrations ; 27 cm
9781111307738 (paperback) 9781439060322 (hardback) 1439060320
TX 911.3 .M27 F673 2012
16-026265