Beisse, Fred.

A guide to computer user support for help desk and support specialists / Fred Beisse. --Fifth edition, International edition. --Australia: Course Technology/Cengage Learning, [2013] ©2013.

xviii, 670p. : illustrations ; 24 cm. + 1 CD-ROM (4 3/4 inches)

Accompanying CD-ROM accession numbers 2015-2587-10-1.

Includes index.

9781133188605


End- user computing--Management.
Information Technology--Management.
Microcomputers--Maintenance and repair.

QA 76.9T43 B45 2013
2015-24198-01-1

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